SonarCashless Terms & Conditions
- Free credit is only available with Online vouchers.
- Paid credit must be spent before free credit will be activated.
- Free credit is not refundable.
- No activation fee when redeeming a cashless voucher.
- Free credit can be spent at all cashless locations except the wine merchant.
- Onsite Top ups will incur a first time & only time activation fee of €2.50, this includes your first cup, when you return your cup, you will receive €1 back. Sónar Lisboa is a eco friendly festival, all cups will be exchanged every time you request and when you don't need your cup, you can claim a refund at the Sónar Cup Refund stations at all venues.
- Every customer is entitled to a refund after the event for any credit which isn’t spent throughout the festival. Please note, this refund link will be posted across Sónar Lisboa 2022 social media pages.
- For every refund processed €1 bank charge will be incurred and will be deducted from the credit left on your wristband.
- Refunds will open from Wednesday 13th April 09h00 until Midnight on Sunday 17th April 2022, customers can claim a refund for the amount left on their wristband between these dates only.
- All refunds must be applied for by Midnight on Sunday 17th April 2022 after which you will not be able to apply for any leftover funds on your wristband.
- Unclaimed Cashless Credit Vouchers may be refunded during the refund period only.
- Refunds can take 2-5 working days to process depending on your location and bank account type
- There are no onsite refunds
