What you need to know
- The only way to pay at Sónar is using the SonarCashless wristband.
- Take care of your SonarCashless wristband - it contains money and Sónar is not responsible for its loss or misplacement.
Top up your wristband online before and during the festival
What you need to know
- Top up your Sónar Lisboa 2023 wristband now. The top up portal will open on 23/03 at 11am and close on 03/04 at 2am (all times GMT).
- Remember that once the festival starts, you can top up either using your smartphone or the SonarCashless points located around the venues.
- Once you arrive at the festival and complete your check-in, your wristband will be automatically loaded with the amount you have topped up in advance.
How to top up in advance if you bought your ticket via DICE
- If you have more than one ticket of a ticket type under your email (ie: 2 x Sónar By Day - Saturday), transfer them to your companions. You will not be able to top up until this is done.
- Go to this page and click “Top Up”. Create a profile on Howler. You need to create the account using the same email associated with your DICE account. Log in if you already have a Howler account
- Once in, you will see your ticket(s), select one of them and click on the TOP UP button.
- Select the amount that you wish to add, proceed to payment and complete the transaction.
- Once completed, you will be able to add your bank details to enable the auto cash-out. By doing so, you will be able to receive automatically any leftover funds when the cash-out process starts after the event (see details below)
- You’ll receive an email confirming your purchase. On arrival at the festival your wristband will be automatically loaded with the amount you have topped up.
My ticket(s) aren’t appearing in the portal
- Check that you have used the same email associated with your DICE account to access the portal.
- If someone else has bought your ticket(s) for you, ask them to transfer your ticket(s) to your DICE account. If you have purchased tickets for other people, you need to transfer them before they can top up their wristband.
- Find out more about how to transfer tickets here.
- If you've transferred a ticket, or if someone has transferred you a ticket via the DICE app, you need to wait 2 minutes before topping up your wristband online.
How to top up if you bought your ticket via TICKETLINE
- Go to this page and click “Top Up”. Create a profile on Howler. You need to create the account using the same email associated with your DICE account. Log in if you already have a Howler account
- Enter the barcode number that appears in your access ticket and click on the TOP UP button.
- Select the amount that you wish to add, proceed to payment and complete the transaction.
- Once completed, you will be able to add your bank details to enable the auto cash-out. By doing so, you will be able to receive automatically any leftover funds when the cash-out process starts after the event (see details below)
- You’ll receive an email confirming your purchase. On arrival at the festival your wristband will be automatically loaded with the amount you have topped up.
Once inside the festival
- You can use cash or card at SonarCashless points located within the venues to top up your wristband, or top up directly using your smartphone.
- You can top up in multiples of 5€.
- Top up your wristband as many times as you need using your smartphone or any SonarCashless point.
- You can also check your balance on your smartphone or at any SonarCashless point or vendor.
- Your SonarCashless wristband is personal and non-transferrable. Sónar reserves the right to decline wristbands that have been cut, pulled off or otherwise visibly manipulated.
Use your wristband for all purchases inside the festival (both in Sónar by Day and Sónar by Night) - Except tobacco
Claim back any unused cash left on your wristband online after the festival (Cash-out)
- You must keep your wristband in order to use the online refund form
- You can only reclaim your money using the online form
- All refund requests must be received between 09h00 (GMT) on Wednesday 5th and 23h59 on Wednesday 12th April.
- You will receive a bank transfer with your refund, five days after we receive your request
- The transaction fee associated with each refund is 1€.
- Refund requests that are received outside of the period listed above will not be processed nor responded to.
All matters regarding cashless should be addressed through this
email (starting on Monday)
