SonarCashless
The only method of payment on Sónar Lisboa
1
Important information
- The only method of payment on Sónar Lisboa is the SonarCashless wristband;
- Upon using the SonarCashless system, the individual implicitly accepts the terms and conditions;
- The SonarCashless wristband will be given at the festival check-in upon ticket validation;
- A fee of 2.50€ will be charged to activate the SonarCashless wristband, debited on the first top up, offering 1 cup and 1 token.
- The cup can be returned at the Cup Refund Points. Your 1€ deposit will be given back if the cup is accompanied by the respective token.
- After receiving your wristband, Sónar Lisboa cannot take responsibility for loss or damage.
2
Top up your wristband at any SonarCashless point
- You can use cash, debit cards, or credit cards (VISA, VISA Electron, Master Card, and American Express).
- The minimum amount is 5€ and the maximum is 300€.
- You can only recharge in multiples of 5€ (e.g.: 5€, 10€, 15€, 20€...).
- You can use and recharge the SonarCashless as many times as necessary.
3
Pay at Sónar Lisboa using your wristband (Sónar by Day, Sónar by Night, and Sónar + D)
- Payment of drinks, food, merchandising, and cloakroom service will be made via the SonarCashless wristband.
4
Request a VAT invoice
- A VAT invoice should be requested upon the act of consuming and not at the moment of recharging the SonarCashless.
5
Reclaim the money not spent on your wristband
- The unspent money on the SonarCashless refund must be made between April 13 and 17 here.
- A fee of 1€ will be charged due to the transfer cost
For any other information, please contact info@sonarlisboa.pt
6
Remember that...
- You can check your wristband balance at any bar in Sónar Lisboa
- To avoid the activation fee, purchase online the SonarCashless vouchers in advance here.
- You must keep your wristband after the closing of Sónar Lisboa. It is necessary to refund the unspent money;
- Your SonarCashless wristband is personal and non-transferrable. Sónar Lisboa reserves the right to decline wristbands that are cut, pulled off or visibly manipulated;
- Any complaints regarding the SonarCashless wristband must be sent to info@sonarlisboa.pt
7
Reusable cup
- When the SonarCashless wristband is activated, a free cup and 1 token are provided.
- Don't forget that you should hand your empty cup to the bar instead of leaving it on the floor.
- If you lose your cup you will have to acquire a new one.
- Your cup can be replaced as often as required without any additional cost.
- Before leaving the venue do not forget to return the cup, along with 1 token, at the Cup Refund Point. A credit of 1€ will be made on your wristband.
Cup + 1 token = 1€ credit on your wristband.
